Every number you actually need
Water off? Pothole? Court date? Need to speak at a Board meeting? It is all here, in one page, with the accountability record attached to each office — what we have asked that department for, and whether they answered.
Call 911. This page is a directory published by a nonprofit, not a dispatch service and not the City. Nobody at the Move Weight Foundation sees anything you do here. For anything time-critical — fire, medical, crime in progress, gas leak, downed line — call 911 first and read this afterwards.
Utilities & billing
Southaven bills water and sewer directly. These are the numbers printed on the City's own bills — we cross-checked them against actual invoices the City released, so we know they are current.
Water & Sewer Billing
Start or stop service, billing questions, payment arrangements, high-bill disputes.
662-393-7353
Mon–Fri, 8:00 a.m. – 5:00 p.m.
Sanitation & Trash
Missed pickup, carts, bulk items, yard waste.
662-796-2489
Public Works handles sanitation.
Public Works
Potholes, drainage, street lights, signs, right-of-way, stormwater.
662-796-2489
Finance & City Hall
General City Hall line, finance department, human resources.
662-280-2489
8710 Northwest Dr., Southaven, MS 38671
The City bills a month behind, and a first bill on a new account can cover an unusual number of days — the Utilities Billing Manager confirmed both in writing. A single account can also have more than one meter. Ask for the read dates, the meter in and meter out, and the CCF used before you argue about the dollar amount.
Southaven bills in CCF (hundreds of cubic feet). One CCF is 748 gallons. How we read the City's bills →
Meetings & how to be heard
Showing up on the record is the single most effective thing on this page.
First and third Tuesday of the month, 6:00 p.m.
City Hall Board Room, 8710 Northwest Dr., Southaven, MS 38671
Agendas and meeting packets are posted before each meeting. The City uploads meeting video usually within an hour of the meeting ending. Agendas, minutes & video →
Meets separately from the Board and handles rezoning and land-use items — which is where a project's footprint is decided long before it reaches the Aldermen. City calendar →
Speaking at a meeting
What you say in a public meeting becomes part of the official minutes — a permanent record that auditors, reporters and courts can read later. An email to an alderman is not a record in the same way.
- Check the agenda first. It is posted before the meeting; find your item.
- Ask the City Clerk how to be recognised — 662-280-6554. Rules on sign-up and time limits are set locally and do change.
- Bring the document. Naming a specific record, date and dollar figure is far harder to deflect than a general complaint.
- Ask a question that needs an answer on the record. "Was there a recorded vote on the $1,380,900 donation, and on what date?" beats "I'm concerned about xAI."
Roster and schedule from the City's own Board of Aldermen page, July 2026. Who currently holds each seat →
City of Southaven — department directory
Transcribed from the City's published staff directory. City Hall is 8710 Northwest Dr., Southaven, MS 38671 unless noted.
| Department | Phone | What they handle | Accountability |
|---|---|---|---|
| Utilities | 662-393-7353 | Water & sewer billing, service start/stop, meter questions | Bills published |
| Public Works | 662-796-2489 | Streets, drainage, sanitation, right-of-way | $3.46M road MOU |
| Police | 662-393-8652 | Non-emergency police business, reports | $1,380,900 donation |
| Fire / EMS | 662-393-7466 | Non-emergency fire business, inspections, permits | Permit records |
| City Clerk | 662-280-6554 | Minutes, agendas, resolutions, public records requests, municipal campaign finance | File a request |
| Mayor's Office | 662-393-6939 | Office of Mayor Darren Musselwhite | Who signed what |
| Municipal Court | 662-393-7042 | Citations, fines, court dates, warrants | — |
| Planning & Development | 662-393-0111 | Zoning, rezoning, site plans, land use | Zoning & NDA records |
| Building | 662-393-4639 | Building permits and inspections | — |
| Code Enforcement | 662-280-6523 | Property maintenance, nuisance, ordinance violations — including noise | Sound wall records |
| Animal Control | 662-796-2491 | Strays, bites, animal welfare complaints | — |
| Parks & Recreation | 662-890-7275 | Parks, fields, programmes, facility rental | — |
| Finance | 662-280-2489 | City budget, purchasing, accounts payable | Where the money went |
| Human Resources | 662-280-2489 | City employment | — |
| Arts & Cultural Affairs | 662-895-1138 | Arts programming, Forever Young | — |
Source: City of Southaven published staff directory, retrieved July 2026. The Utilities and Sanitation numbers independently match those printed on City water bills released under the Public Records Act. Tell us if any number is wrong →
DeSoto County offices
Southaven sits in DeSoto County, and several things residents assume are city business are county business — property assessment, the tax bill, the courts, and the Sheriff. County Administration is 365 Losher Street, Hernando, MS 38632.
| Office | Phone | What they handle | Accountability |
|---|---|---|---|
| County Administration | 662-469-8000 | Main county line | — |
| Board of Supervisors | 662-469-8002 | County governing board — a Granting Authority on the tax agreement | The agreement |
| Chancery Clerk | 662-469-8005 | Board minutes, land records, county public records | File a request |
| Circuit Clerk | 662-469-8007 | Circuit court, voter registration, county campaign finance filings | Filings requested |
| Tax Assessor | 662-469-8029 | Property valuation and classification — sets the value the fee-in-lieu is calculated from | Why it matters |
| Tax Collector | 662-469-8030 | Property tax bills. Must issue the annual Fee-in-Lieu statement — none published | Letter 5 |
| Sheriff's Office | 662-469-8500 | County law enforcement, jail, civil process | — |
| Planning | 662-469-8023 | County zoning and land use outside city limits | — |
| Environmental Services | 662-469-8152 | Parks, greenways, environmental programmes | — |
Source: DeSoto County published department directory, retrieved July 2026. Tax Collector satellite offices: Olive Branch 662-469-8032, Horn Lake 662-469-8050.
State offices that matter here
MDEQ
Mississippi Dept. of Environmental Quality. Air permits, water withdrawal, environmental
complaints. 601-961-5171
P.O. Box 2261, Jackson, MS 39225
Mississippi Development Authority
State incentives, data-centre certification, fee-in-lieu final approval.
601-359-3449
P.O. Box 849, Jackson, MS 39205-0849
Mississippi Ethics Commission
Hears public-records complaints free of charge under § 25-61-13. Can order records released and fine an official who wrongfully withheld them.
How to appeal a refusal →Mississippi State Auditor
Takes citizen complaints about how public money is handled. Attach the records you received — or the letter refusing you. A documented complaint gets assigned.
Get the documents first →Who publishes this page
The Move Weight Foundation — not the City of Southaven and not DeSoto County. We are a 501(c)(3) nonprofit with no affiliation to either government, and nothing you submit to us reaches them unless you ask us to file it.
We publish this directory because a resident should not need to know which of three governments handles their problem before they can get it fixed, and because the same office that answers your pothole call is the office that holds the records nobody has published. Those are the same phone number. That is the point.
Every figure here is transcribed from an official published directory and dated. Governments reorganise and numbers change — if one is wrong, tell us and we will fix it and say when we did. For the City's own site, go to southaven.org; for the County, desotocountyms.gov.